Tuesday, January 5, 2010

Business Communication 3

Multiple Choice Single Answer
Question
Which factor mostly affects business decisions
Correct Answer
Information
Your Answer
Information

Select The Blank
Question
________ is doing yesterday's work today
Correct Answer
Procrastination
Your Answer
Procrastination

True/False
Question
Relationships have to be mutually beneficial and healthy to both the parties.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Contingency planning is
Correct Answer
Setting aside a time to think and come up with a potential problem
Your Answer
Setting aside a time to think and come up with a potential problem

Multiple Choice Multiple Answer
Question
The vision should be based on
Correct Answer
Talents and dreams , Hopes and passion
Your Answer
Hopes and passion , Knowledge , Understanding

True/False
Question
The complimentary close of a letter must agree in tone with salutation.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Discussion is defined as
Correct Answer
The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy
Your Answer
The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy

Match The Following
Question
Correct Answer
Your Answer
Achievements
Accomplishments
Accomplishments
Poor eyes
Limited eyesight
Limited eyesight
Poor vision
Llimited deeds
Llimited deeds
Seer
Spiritualist
Positive growth

True/False
Question
Progress reports are formal in nature.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
The activities included in written communication are
Correct Answer
Business Letters , Reports , Notices
Your Answer
Business Letters , Reports , Notices

Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-direct communication
Your Answer
Direct communication

Select The Blank
Question
Body of a letter is divided into ________ parts.
Correct Answer
3
Your Answer
3

Multiple Choice Multiple Answer
Question
Various kinds of disease caused from stress
Correct Answer
Heartbeat increase , Slow digestion
Your Answer
Heartbeat increase , Increase in perspiration , Slow digestion

Multiple Choice Multiple Answer
Question
What are technical reports?
Correct Answer
It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report
Your Answer
It differs from others in its subject matter , It is a highly specialised form of report

Multiple Choice Multiple Answer
Question
Qualities of a good listener
Correct Answer
Welcomes disagreement , Looks for areas of agreement
Your Answer
Welcomes disagreement , Looks for areas of agreement

Multiple Choice Single Answer
Question
Objectives of the letter can be known in one glance by reading the
Correct Answer
Subject
Your Answer
Subject

Multiple Choice Multiple Answer
Question
Head address is the
Correct Answer
Name , address and tel no of the sender of the letter
Your Answer
Name , address and tel no of the sender of the letter

Multiple Choice Multiple Answer
Question
Time management is
Correct Answer
Using time judiciously , Using time carefully and prioritising it
Your Answer
Using time judiciously , Using time carefully and prioritising it

Multiple Choice Single Answer
Question
This consists of the name and address of the person to whom the letter is being sent.
Correct Answer
Inside address
Your Answer
Inside address

Multiple Choice Single Answer
Question
What should go together ?
Correct Answer
Gesture and speech
Your Answer
Gesture and speech

True/False
Question
The shortcomings of oral communication has paved the way for use of written communication.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The advantages of written communication are
Correct Answer
Accuracy , Can be recorded , Brevity
Your Answer
Accuracy , Can be recorded , Brevity

Select The Blank
Question
The greater the gesture the louder the ________
Correct Answer
Speech
Your Answer
Speech

Multiple Choice Multiple Answer
Question
Business letters can be useful in different ways like
Correct Answer
Legal evidence , Permanent information , Recovering dues
Your Answer
Legal evidence , Permanent information , Recovering dues

Select The Blank
Question
________ is the most remembered element in forming an impression of someone.
Correct Answer
Handshake
Your Answer
Eye contact

Match The Following
Question
Correct Answer
Your Answer
The handshake that conveys confidence is
Firm and dry
Firm and dry
Pounding the fist on table
Anger
Anger
Kind of non verbal communication
Eye contact
Body language
Clothing , hair, jewellery, cosmetics
Appearance
Appearance

Multiple Choice Single Answer
Question
Mechanical barriers are due to
Correct Answer
Disturbances in devices used for communication
Your Answer
Disturbances in devices used for communication

Multiple Choice Multiple Answer
Question
What is post script?
Correct Answer
It comes from latin word post scriptum , It means whatever has been written afterwards
Your Answer
It means whatever has been written afterwards

True/False
Question
One year of our life is lost searching things
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
It can be created by using templates or macros
Correct Answer
Memorandum
Your Answer
Memorandum

Select The Blank
Question
A good company differs from another in terms of ________ quality.
Correct Answer
Service
Your Answer
Work culture

Multiple Choice Single Answer
Question
One should look at the present with the eye towards
Correct Answer
Future
Your Answer
Future

Multiple Choice Single Answer
Question
A presentation for consideration of something is called
Correct Answer
Proposal
Your Answer
Proposal

Select The Blank
Question
A ________ communication establishes and builds lasting relationships between people
Correct Answer
Two way
Your Answer
Two way

True/False
Question
Business Communication is always goal oriented
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
The middle part of presentation contains
Correct Answer
Main body is broken into points
Your Answer
Main body is broken into points

Select The Blank
Question
Written communication can be kept as ________ record.
Correct Answer
Legal
Your Answer
Legal

True/False
Question
Printing house journals maintain public relations within the organisation.
Correct Answer
True
Your Answer
True

Select The Blank
Question
A ________ is the core of business communication as it is an action oriented affair.
Correct Answer
Feedback
Your Answer
Feedback

Multiple Choice Multiple Answer
Question
This makes communication difficult
Correct Answer
One party talks and the other listens , One party gets angry , One party keeps focus on themselves
Your Answer
One party gets angry , One party keeps focus on themselves

Select The Blank
Question
A slide should only carry ________ information
Correct Answer
Important
Your Answer
Important

Multiple Choice Single Answer
Question
Communication is the task of imparting
Correct Answer
Information
Your Answer
Information

Multiple Choice Multiple Answer
Question
Ectomorph means
Correct Answer
Thin , Youthful , Tall
Your Answer
Thin , Youthful , Tall

True/False
Question
To avoid stress stay away from things that are negative
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
When stress becomes strain
Correct Answer
It is continuous
Your Answer
Harmful for the body

True/False
Question
Charts,Film slides,transparencies are types of audio aids
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
The maximum content on the slide should be limited to
Correct Answer
25 words
Your Answer
30 words


Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices
Your Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Select The Blank
Question
In the body of the message________ paragraph attracts the attention of the reader.
Correct Answer
Opening
Your Answer
Opening

Multiple Choice Multiple Answer
Question
Objectives of Communication are
Correct Answer
Information , Motivation , Education
Your Answer
Information , Motivation , Education

Multiple Choice Single Answer
Question
It is the most important part of any letter
Correct Answer
Body
Your Answer
Body

Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written
Your Answer
All of above

True/False
Question
Snap reaction is a type of physical barrier
Correct Answer
False
Your Answer
False


Multiple Choice Multiple Answer
Question
Treat everyone as important and
Correct Answer
Do not underestimate them , Understand them
Your Answer
Do not underestimate them , Understand them , Complain about them

Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication
Your Answer
Written communication

True/False
Question
House journals are a type of oral communication.
Correct Answer
False
Your Answer
False

True/False
Question
Poor eyes limit your deeds.
Correct Answer
False
Your Answer
False

Match The Following
Question
Correct Answer
Your Answer
Inward address
Receivers address
Receivers address
Head Address
Senders Address
Senders Address
Written Communication
Non- Direct communication
legal evidence
Business letter
legal evidence
Non- Direct communication
Outward Number
Further reference
Further reference






True/False
Question
Memorandums cannot be structured in email system.
Correct Answer
False
Your Answer
False

True/False
Question
Visual aids are used to emphasize the most vital points of the presentation
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ is an example of psychological noise
Correct Answer
Egotism
Your Answer
Illness

True/False
Question
Management can function smoothly without Communication
Correct Answer
False
Your Answer
False

True/False
Question
By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The various occasions of presentations are
Correct Answer
Training session , Conference , Presenation of new business plans
Your Answer
Training session , Conference , Presenation of new business plans
Select The Blank
Question
________ means that the future must be seen and communicated to the team
Correct Answer
Vision
Your Answer
Vision

Multiple Choice Single Answer
Question
What should be the place of inside address in the layout of the letter?
Correct Answer
Below the outward number
Your Answer
Below the outward number

Multiple Choice Single Answer
Question
The beginning of a presentation has
Correct Answer
Outline of the presentation
Your Answer
Main body of presentation is broken into points

Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer
Distressed , Uninterested , Indifferent
Your Answer
Distressed , Uninterested , Indifferent
Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language
Your Answer
Language

Select The Blank
Question
A transparency should have________lines
Correct Answer
25-30
Your Answer
25-30
Match The Following
Question
Correct Answer
Your Answer
Motivation
and communication are two sides of the same coin
and communication are two sides of the same coin
Physical noise
The external sounds that distract the comunicator
The external sounds that distract the comunicator
Noise
One of the greatest sources of communication failure
One of the greatest sources of communication failure
Relational Message
It indicates how sender and receiver feel about each other
helps to complete the communication cycle
Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward
Your Answer
Outward

Select The Blank
Question
Normally ________ address is written under the outward number.
Correct Answer
Inside
Your Answer
Inside

Select The Blank
Question
Whatever we feel deep within ourselves is immediately reflected in the ________
Correct Answer
Face
Your Answer
Face

Multiple Choice Single Answer
Question
A high score in Commitment to Continuous Self-Development indicates
Correct Answer
You are open to learning
Your Answer
You are analytical

Select The Blank
Question
Examples of environmental stress is ________
Correct Answer
Humidity
Your Answer
Humidity
True/False
Question
Manager communicates the vision of the company to his team mates
Correct Answer
True
Your Answer
True
Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward
Your Answer
Outward

Multiple Choice Multiple Answer
Question
What is B2B?
Correct Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain
Your Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Select The Blank
Question
Due to effective ________ the manager comes to know the hidden ability of his subordinates
Correct Answer
Communication
Your Answer
Communication

True/False
Question
Telesales is generating and qualifying new leads for closure by another sales channel.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
It makes communication easier
Correct Answer
Being friendly
Your Answer
Being friendly

Multiple Choice Single Answer
Question
Getting rid of non-essential task is one of the keys to
Correct Answer
Effective time management
Your Answer
Effective time management
Multiple Choice Multiple Answer
Question
The areas which help you to develop a mindset are
Correct Answer
Crystallize thinking , Develop sincere desire , Confidence
Your Answer
Crystallize thinking , Develop sincere desire , Confidence
Multiple Choice Single Answer
Question
An affective tool of motivation is
Correct Answer
Communication
Your Answer
Communication

Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication
Your Answer
Direct Communication

Multiple Choice Single Answer
Question
If a person taps his feet/foot it would mean
Correct Answer
Impatience
Your Answer
Impatience

Multiple Choice Single Answer
Question
Memorandums are usually initiated by
Correct Answer
Writer
Your Answer
Company head

Select The Blank
Question
________ are the greatest time waster for executives
Correct Answer
Interruptions
Your Answer
Interruptions

Multiple Choice Multiple Answer
Question
One is not able to time due to
Correct Answer
Lack of discipline , Negative attitude
Your Answer
Lack of motivation , Lack of discipline , Negative attitude
Multiple Choice Multiple Answer
Question
What is an attitude of Allness ?
Correct Answer
Sophisticated role , Snap reactions , Fear
Your Answer
Sophisticated role , Snap reactions , Fear

Multiple Choice Single Answer
Question
Message in a communication should be
Correct Answer
Brief
Your Answer
Brief

Multiple Choice Single Answer
Question
Prescience means
Correct Answer
Knowledge about the future
Your Answer
Knowledge of events within the company




True/False
Question
Vision should be based on talents, dreams, hopes and passion.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
If a person taps his feet/foot, it is the indication of :-
Correct Answer
Impatience
Your Answer
Impatience

Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication
Your Answer
Non-Direct Communication

Multiple Choice Multiple Answer
Question
Stress at times works :-
Correct Answer
As motivator , As positive force
Your Answer
As positive force

Multiple Choice Multiple Answer
Question
As a leader following is your responsibility to keep the discussion in :-
Correct Answer
Order , Control
Your Answer
Control

True/False
Question
In a Negotiation both the parties have pre-determined goals.
Correct Answer
True
Your Answer
False

Select The Blank
Question
No one can achieve his dreams with ________ energy and ideas.
Correct Answer
Average
Your Answer
Weak

Select The Blank
Question
The missing step in Software lifecycle is Analysis, ________, Coding and Implementation.
Correct Answer
Design
Your Answer
Design

Multiple Choice Single Answer
Question
What is teleconferencing ?
Correct Answer
It allows a group of people to talk simultaneously using telephone or email group communications software
Your Answer
It allows a group of people to talk simultaneously using telephone or email group communications software

Select The Blank
Question
In a letter________ consists of name and address of the person or organization to whom the letter is being sent to.
Correct Answer
Inside address
Your Answer
Inside address

Multiple Choice Single Answer
Question
Who controls the agenda?
Correct Answer
Leader
Your Answer
Leader

Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language
Your Answer
Language

Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication
Your Answer
Written communication

Multiple Choice Single Answer
Question
This is a letter written inside the organization?
Correct Answer
Memorandum
Your Answer
Memorandum

Multiple Choice Multiple Answer
Question
Time management is :-
Correct Answer
Using time judiciously , Using time carefully and prioritizing it
Your Answer
Using time judiciously , Using time carefully and prioritizing it , Take the things as they come

Match The Following
Question
Correct Answer
Your Answer
Unsuccessful
They confuse activity to output
They confuse activity to output
Practical person
He knows how to get what he wants
He knows how to get what he wants
Philosopher
He knows what people ought to want
He knows what people ought to want
Goals
It promotes enthusiasm in the organization
It takes about one to five years to accomplish

Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Multiple Answer
Question
Advertising material is :-
Correct Answer
Leaflets , Brochures , Pamphlets
Your Answer
Leaflets , Pamphlets

Multiple Choice Multiple Answer
Question
Endomorph would mean :-
Correct Answer
Fat , Round , Soft
Your Answer
Fat

Multiple Choice Multiple Answer
Question
The broad purpose of a meeting is to :-
Correct Answer
Inform , Persuade , Instruct
Your Answer
Inform

Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written
Your Answer
Visual

True/False
Question
Lateral communication is between co-workers.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward
Your Answer
Outward

Multiple Choice Single Answer
Question
What type of letters are useful in collecting dues from customer?
Correct Answer
Business letters
Your Answer
Business letters

True/False
Question
Manager communicates the vision of the company to his team mates.
Correct Answer
True
Your Answer
True

True/False
Question
Visual aids are used to emphasize the most vital points of the presentation.
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ normally consists of outward number and date of any previous correspondence.
Correct Answer
Reference
Your Answer
Reference

Multiple Choice Single Answer
Question
It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling and promote customer satisfaction :-
Correct Answer
Telecommunication
Your Answer
Telecommunication

True/False
Question
Advancing at the expense of others may hurt you in the long run.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
What gives a sense of accomplishment?
Correct Answer
Achievements
Your Answer
Achievements

Multiple Choice Single Answer
Question
It makes communication easier :-
Correct Answer
Being friendly
Your Answer
Cooperative

Select The Blank
Question
Examples of environmental stress is ________.
Correct Answer
Humidity
Your Answer
Traffic noise

True/False
Question
One way communication informs the receiver whereas two way communication is an exchange of information.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
This makes communication difficult :-
Correct Answer
One party talks and the other listens , One party gets angry , One party keeps focus on themselves
Your Answer
One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Multiple Choice Single Answer
Question
The most effective way of communication is :-
Correct Answer
Written
Your Answer
Visual

Multiple Choice Multiple Answer
Question
Objectives of Communication are :-
Correct Answer
Information , Motivation , Education
Your Answer
Information

Multiple Choice Single Answer
Question
Unjust assumptions are :-
Correct Answer
Misinterpretation of message
Your Answer
Misinterpretation of message

Select The Blank
Question
________ can prompt people to find a better way of doing things.
Correct Answer
Stress
Your Answer
Distress

Multiple Choice Multiple Answer
Question
Parts of voice quality are :-
Correct Answer
Pitch , Speed , Volume
Your Answer
Pitch , Speed , Volume

True/False
Question
Management can function smoothly without Communication.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Elements of communication process are :-
Correct Answer
Channel , Decoding , Communicator
Your Answer
Channel , Communicator

True/False
Question
Vision is an idea about how your present should be.
Correct Answer
False
Your Answer
False

Match The Following
Question
Correct Answer
Your Answer
Inward address
Receivers address
Receivers address
Head Address
Senders Address
Senders Address
Written Communication
Non- Direct communication
Non- Direct communication
Business letter
legal evidence
legal evidence
Outward Number
Further reference
Further reference

Select The Blank
Question
It is said that Indians are good Planners but bad ________.
Correct Answer
Executors
Your Answer
Executors

Select The Blank
Question
________ communication occurs when superiors intimate messages to subordinates.
Correct Answer
Downward
Your Answer
Downward

Select The Blank
Question
Emotional problems arise when speaker uses ________ language.
Correct Answer
Biased
Your Answer
Unethical