Thursday, January 7, 2010

Business Process Re-Engineering

Business Process Re-Engineering
Multiple Choice Multiple Answer
Question
A business process re-engineering model has main activities as :-
Correct Answer
Business Definition , Process Identification , Process Evaluation
Your Answer
Process Evaluation , Business Definition , Process Identification

Select The Blank
Question
High success potentials flip side is called as ________.
Correct Answer
High project risk
Your Answer
High project risk

Select The Blank
Question
________ is the operational process.
Correct Answer
Procurement of raw material
Your Answer
Research & Development

Match The Following
Question
Correct Answer
Your Answer
ERP Challenge 4
Organizational Intervention
Organizational Intervention
ERP Challenge 1
Change Management
Change Management
ERP Challenge 2
Shifting from Function to Process View
Shifting from Function to Process View
ERP Challenge 3
Faith in Package Software
Faith in Package Software

True/False
Question
To implement IT enabled SCM, it is necessary to reengineer the entire supply chain.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
Characteristics of operational information systems are :-
Correct Answer
Information is generated regularly/repeatedly. , Information is in very detailed form , Source of data is internal
Your Answer
Used by middle managers , Information is generated regularly/repeatedly. , Information is in very detailed form

Select The Blank
Question
All Barriers to BPR implementation success are the results of ________
Correct Answer
Root Causes
Your Answer
Root Causes

Select The Blank
Question
Financial Year in India ends on ________.
Correct Answer
31st March
Your Answer
31st March

Multiple Choice Multiple Answer
Question
Learning objectives in BPR evolution of BPR for E-Business are :-
Correct Answer
Understand how web enabled e-business change the nature of BPR , Understand how e-processes will be managed , Principles & tactics for redesign
Your Answer
Understand how web enabled e-business change the nature of BPR , Principles for organizational material requirement , Principles & tactics for redesign

Multiple Choice Multiple Answer
Question
Areas of Cost Reduction are :-
Correct Answer
Quality , Materials , Machines
Your Answer
Materials , Investment

Multiple Choice Single Answer
Question
Goal may be defined as a specific component of :-
Correct Answer
Business
Your Answer
Business

Multiple Choice Single Answer
Question
BPR means :-
Correct Answer
Business Process Re-engineering
Your Answer
Business Process Re-engineering

True/False
Question
Business Processes are set of activities that transform a set of inputs into set of outputs using people & tool.
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ BPR methodology has a source as a "Vsens".
Correct Answer
Kodak
Your Answer
Daven port

Select The Blank
Question
________ BPR methodology has a source as "Consultant".
Correct Answer
Manganelli/Klein
Your Answer
Manganelli/Klein

Multiple Choice Multiple Answer
Question
Scope of ERP includes :-
Correct Answer
Operations , Outbound Logistics , Sales & Marketing to Service
Your Answer
Outbound Logistics , Sales & Marketing to Service , Operations

Multiple Choice Multiple Answer
Question
Continuous improvement process consists of :-
Correct Answer
Documentation of existing process , Establishing the measures , Carrying the process
Your Answer
Documentation of existing process , Establishing the measures , Carrying the process

Multiple Choice Single Answer
Question
Controlling functions :-
Correct Answer
Evaluates performance
Your Answer
Evaluates performance

Multiple Choice Single Answer
Question
A need to revisit the organization's vision statement may be due to :-
Correct Answer
Benchmarking
Your Answer
Strategic planning

Multiple Choice Single Answer
Question
Which is the first communication in re-engineering project?
Correct Answer
Vision statement
Your Answer
Mission statement

Multiple Choice Multiple Answer
Question
Application Systems Languages are :-
Correct Answer
ABAP/4 , VB , VC++
Your Answer
ABAP/4 , Ramco Marshall

True/False
Question
The fourth step in business system planning is the development of process map.
Correct Answer
False
Your Answer
True

Multiple Choice Multiple Answer
Question
ERP can be made effective by :-
Correct Answer
Performance assessment , Documentation , Training
Your Answer
Performance assessment , Documentation , Training

Multiple Choice Single Answer
Question
Surveys, annual report, interviews are potential sources for identifying :-
Correct Answer
Future vision
Your Answer
Future vision

True/False
Question
During implementation of re-engineered processes, top management should provide a support.
Correct Answer
False
Your Answer
True

Multiple Choice Single Answer
Question
Which process is not dominant in Business Process Re-engineering?
Correct Answer
Product development
Your Answer
Product development

Select The Blank
Question
A person performing interpersonal role in organisation is a ________.
Correct Answer
Leader
Your Answer
Negotiator

Match The Following
Question
Correct Answer
Your Answer
Soft Barrier 2
Group Resistance
Group Resistance
Hard Barrier 1
Resources
Resources
Hard Barrier 2
Petrochemical
Petrochemical
Soft Barrier 1
Individual Resistance
Individual Resistance

True/False
Question
Choice of appropriate channel depends upon the type product or services to be marketed, the volume involved.
Correct Answer
True
Your Answer
True

True/False
Question
Slow changes & gradual improvement are the characteristics of BPR.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Which of the following are process re-designing technique & tools?
Correct Answer
Simulation , Indicative thinking
Your Answer
Simulation , Indicative thinking

Multiple Choice Multiple Answer
Question
Management of change includes :-
Correct Answer
Management of IT project , Management of people
Your Answer
Management of IT project , Management of people , Management of re-engineering process

Multiple Choice Single Answer
Question
The purpose of strategic plan response to the factors that are :-
Correct Answer
Not within the organization's span of control
Your Answer
Within the organization's span of control

Select The Blank
Question
Due to process matrix all elements of process re-engineering are understood in terms of their ________.
Correct Answer
Inter relationship
Your Answer
Functions

Multiple Choice Single Answer
Question
Reducing lead time is related to :-
Correct Answer
Procurement Process
Your Answer
Materials

Multiple Choice Multiple Answer
Question
Types of redesign Principles & Tactics are :-
Correct Answer
Restructuring & reconfiguring around processes , Changing information flows around processes , Changing knowledge management around processes
Your Answer
Restructuring & reconfiguring around processes , Changing information flows around processes , Changing knowledge management around processes

True/False
Question
Work should be broadened without sacrificing depth of expertise in strategic areas.
Correct Answer
False
Your Answer
True

True/False
Question
Business objectives are delivered from customer needs & expectations.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which of the following activity is not included in planning phase of re-engineering project?
Correct Answer
Conducting benchmarking
Your Answer
Conducting benchmarking

Multiple Choice Multiple Answer
Question
Which are the objectives of business systems planning study?
Correct Answer
Determination of information system priorities , Managing systems resources to support business objectives
Your Answer
Determination of information system priorities , Managing systems resources to support business objectives , Improving relationship between functional and technical organization unit

Multiple Choice Single Answer
Question
QMS means :-
Correct Answer
Quality Management System
Your Answer
Quality Management System

Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement

True/False
Question
"Indicative thinking" technique is used for purpose of comparison of the re-engineered process
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Credit periods, advances for payments, cheques etc. from customer to vendor & vis-à-vis is called as :-
Correct Answer
Cash Flow
Your Answer
Cash Flow

Multiple Choice Single Answer
Question
Application Systems Language is :-
Correct Answer
ABAP 4
Your Answer
ABAP 4

True/False
Question
The introduction of a new information technology often changes the complex power structure in an organization.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
While developing a mission statement which of the following are considered?
Correct Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing requirement/constraints
Your Answer
Reviewing relevant policy , Reviewing applicable directive , Reviewing requirement/constraints

Select The Blank
Question
Make the process intimate with the preferences & habits of ________.
Correct Answer
Participants
Your Answer
Participants

Multiple Choice Single Answer
Question
Internal Group resistance describes :-
Correct Answer
Group Behaviour
Your Answer
Plural Behaviour

True/False
Question
There is a risk of project failing on account of lack of resources.
Correct Answer
True
Your Answer
False

True/False
Question
The critic communicates openly & demonstrates constructive behaviour towards the project goals.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The techniques used for understanding the current process are :-
Correct Answer
Flow chart techniques , Fish bone diagram , Quality function deployment technique
Your Answer
Flow chart techniques , Fish bone diagram , Quality function deployment technique

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

Multiple Choice Single Answer
Question
The Organization is looking for solutions outside its competence or project team is not performing, is termed as :-
Correct Answer
General Project Risk
Your Answer
General Project Risk

Multiple Choice Single Answer
Question
MRP II was introduced in the year :-
Correct Answer
1980
Your Answer
1980

Multiple Choice Single Answer
Question
The Concept "Benefits to Society" implies fulfillment of requirements of :-
Correct Answer
Society
Your Answer
Society

Select The Blank
Question
Internal Resistance is ________
Correct Answer
Manager
Your Answer
Manager

True/False
Question
The project should not be properly explained to the store managers.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
BPR means :-
Correct Answer
Business Process Re-engineering
Your Answer
Business Process Re-engineering

Multiple Choice Multiple Answer
Question
MRP II is associated with :-
Correct Answer
Men , Machine , Material
Your Answer
Men , Machine , Material

Match The Following
Question
Correct Answer
Your Answer
MIS
Management Information System
Management Information System
Role A
Strong Facilitator
Strong Facilitator
Role B
Team Member
Team Member
Role C
Subject Expert
Subject Expert

Multiple Choice Multiple Answer
Question
Hierarchical Levels are :-
Correct Answer
Top , Middle , Bottom
Your Answer
Top , Middle , Bottom

Multiple Choice Multiple Answer
Question
Which of the following are process re-designing technique & tools?
Correct Answer
Simulation , Indicative thinking
Your Answer
Simulation , Indicative thinking

Select The Blank
Question
A strategic plan generally should not take more than ________ pages.
Correct Answer
Ten
Your Answer
Seven

Multiple Choice Multiple Answer
Question
Critical Success factor in business are :-
Correct Answer
Cost reduction , Quality enhancement , Service improvement
Your Answer
Cost reduction , Quality enhancement , Service improvement

True/False
Question
Financial integration implies that each of the participants has a financial stake in operations of other participants.
Correct Answer
True
Your Answer
True

True/False
Question
A mission statement defines the future direction of the organization.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Delivery of product & services is :-
Correct Answer
Customer facing process
Your Answer
Customer facing process

Multiple Choice Single Answer
Question
The ISO 8402 has defined "Total Quality Management" as :-
Correct Answer
Management Approach
Your Answer
Management Approach

Select The Blank
Question
________ BPR methodology has a source as consultant with academic background.
Correct Answer
Hammer/Champy
Your Answer
Hammer/Champy

Multiple Choice Single Answer
Question
Which task is not performed as a step in strategic planning?
Correct Answer
Controlling the routine production
Your Answer
Controlling the routine production

Match The Following
Question
Correct Answer
Your Answer
ERP Challenge 4
Organizational Intervention
Faith in Package Software
ERP Challenge 1
Change Management
Change Management
ERP Challenge 2
Shifting from Function to Process View
Organizational Intervention
ERP Challenge 3
Faith in Package Software
Shifting from Function to Process View

Multiple Choice Single Answer
Question
Process orientation means :-
Correct Answer
Organizing companies around their processes
Your Answer
Organizing companies around their processes

True/False
Question
Process orientation organize companies around their processes.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Which are the objectives of business systems planning study?
Correct Answer
Determination of information system priorities , Managing systems resources to support business objectives
Your Answer
Determination of information system priorities , Managing systems resources to support business objectives , Improving relationship between functional and technical organization unit

Multiple Choice Multiple Answer
Question
Pitfalls of ERP implementation are :-
Correct Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management
Your Answer
Longer Implementation Times , Communication Gap , Inability to support continuous improvement & change management

Select The Blank
Question
Increasing lead time is related to ________.
Correct Answer
Purchase Process
Your Answer
Materials

True/False
Question
Background section of business systems planning study report explain the objectives of the study and the methods used.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Business system planning study involves how many number of steps?
Correct Answer
Five
Your Answer
Five

True/False
Question
Systems are composed of inter related and inter dependent sub systems.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which of the following activity is included in planning phase of re-engineering project?
Correct Answer
Defining scope and boundaries of project
Your Answer
Understanding the present process

Select The Blank
Question
In Kaizen, focus is on ________ Improvement.
Correct Answer
Continuous
Your Answer
Continuous

True/False
Question
Transportation cost, Transport made choice, capacity, location, routing, the schedules of distribution.
Correct Answer
True
Your Answer
True

Select The Blank
Question
RFP is ________.
Correct Answer
Request For Proposal
Your Answer
Request For Progress

True/False
Question
The Terrorists seems to constantly warn everybody regarding a negative outcome of the project.
Correct Answer
True
Your Answer
True